We contacted Tess upon friends' referral. On the day we met, we knew we would be working with her and our search for a realtor was over. We clicked instantly. Her warm and honest attitude along with her professional approach immediately creates an environment full of trust and honesty.
During our search she was very proactive. She quickly got in touch with other agents, piled the information and shared with us adding her personal feedback in such a short time that we could peacefully move forward with the next step. She was constantly on the hunt for houses to show us. To be honest, we were first-time home buyers and inexperienced. We needed her advices and insights. She provided never-ending patience and guidance.
She not only helped us through the buying process but also after it. She knows a lot of good contractors, has good understanding about possible costs and much more. It is such a comforting feeling to know that even now if we get in contact with her, she would find time to help us.
We never thought the home-buying process would be this smooth. Thanks to her and Sternsmith Group we did it in two months. Tess helped us find the right house with the right price at the right place at the right time. We are genuinely indebted and will recommend her to anyone that need a realtor in the Bay Area. To say that Sternsmith Group exceeded our expectations will be a serious understatement.
We were introduced to Tess and Casey at the Sternsmith Group when we were just in the beginning steps of looking for a home but found that again and again they were the listing agents for open houses in the Bay Meadows area of San Mateo, which we loved. When we were finally ready to get serious, they were the first professionals we reached out to and they did not let us down.
They added value at every step of the process: deeply understanding our needs, showing us neighborhoods we weren't aware of and unlisted properties, and expertly explaining what to expect throughout the process. And when we ultimately found a townhome we liked but wanted to do some extra due diligence and visit the property at night when the Caltrain passes by, Tess went the extra mile to make all the arrangements so all I had to do was show up. We'd highly recommend Tess as an agent, not just because of her professionalism and expertise but the personal touches she added to make our home-buying process delightful.
Casey and her team sold two rental houses for us in the past six months. The first became vacant at the end of June last year, and we were a bit panicky because we were leaving for 3 months in Europe at the beginning of September. We interviewed several realtors and were really impressed with Casey's presentation. We signed on with her and couldn't have been more pleased. She took the whole deal in hand, had necessary repairs made, had the house painted, the whole ball of wax. Bottom line is that the house went on the market Aug. 25, and we had two solid offers five days later well over asking price. We countered the best for higher yet and it was accepted the same day. Casey had us pre-sign the closing papers before we left, and the house closed while we were in Europe. Clean as a whistle.
The second house went vacant Nov. 30. Same as before, Casey handled everything, and we closed Feb. 28. I should mention that her teammate Tess Salter worked closely with us as well, and they typically double-teamed open houses. The two of them work together seamlessly, so we give a big shout-out to Tess as well.
My wife and I have done many real estate deals over our 50 years of marriage, and we have never had one work as effortlessly (for us, not them!) as these two. I would heartily recommend the Sternsmith Group to anyone.
Tess was fantastic to work with as she not only was incredibly professional, thorough and knowledgeable, she was also very caring and easy to work with. We had been looking on and off for a bit, but she really helped motivate and help us get our act together with looking at our finances, then showing us a variety of options until we were able to narrrow down exactly what we wanted that we could also afford.
She was incredibly responsive and was able to talk us through a process that can be pretty nerve wracking. She never pushed us or made us feel pressured, she just made sure we understood how the market was moving.
She supported us all the way through closing and also provided great contacts for for moving, cleaning, floor installation, etc. She isn’t just about the money, but truly cares about her clients. She has the most positive no matter what’s going on.
We couldn’t have asked for a more helpful, kind, knowledgeable, and understanding agent. Tess guides us through the insanity of Peninsula home buying with the patience and experience we needed. Her advice and guidance made all the difference!
When my wife and I decided to look for a property in the peninsula we got a few realtor recommendations from some friends and had narrowed our search to two other realtors. Before we had made a decision we went to visit a property that Tess happened to be selling. Tess approached us and introduced herself, we started talking, and we just clicked. She just radiated positivity, charisma, excitement and a honest interest in helping her clients. We knew we wanted to work with her in finding our new place and we quickly ditched the other two realtors. Tess was always available to answer questions, talk on the phone, and go with us to see properties. It was not easy finding our new home, but Tess kept us focused and worked hard in closing our deal which we really appreciated. I'll recommend Tess to anyone looking for a property in the peninsula, you just can't go wrong with her.
Worked with Tess and Casey to buy and sell our homes. They are true professionals. They understand the local market and really know how to set your home up for success - the staging, advertising, photography, videography, and open events - they organize it all. Initially, i wasn't a fan of staging but once I saw the results, I was blown away. Our purchase was complex owing to some small issues with the home - Tess went out of her way to come up with resolutions. I'm always on and sometimes I think I overstepped the boundaries as far as contacting Tess out of hours and coming up with lots of requests - not once did Tess say no or sound flustered. These ladies work tirelessly to benefit their clients. Motivated, dedicated and professional! Thank you Tess and Casey!
Tess is awesome! She guided us throughout a stressful process and made it into a dream experience. She was friendly and professional, and she answered all of our questions every step of the way.
Tess is very professional and patient with a wealth of knowledge. I will recommend her to everyone! As a matter of fact I have already recommended her to few friends and they all had the same pleasant experience.